An Education in Service Management

Synopsis

An Education in Service Management – A guide to building a successful service management career and delivering organisational success IT is a business-critical function. It delivers experiences, stimulates strategic shifts, and protects organisations from theft, cyber attacks, and the related regulatory, reputational and financial impacts. ITSM is a critical element of IT that is often misunderstood. In this book, the author and his network of associates demystify ITSM and help you understand how: Working in or with ITSM enables you to build a career that spans global industries, locations and sectors; ITSM roles vary from service desk analyst to chief technology officer or consultant; and As a CTO, a CIO or an organisational leader, you can enable your teams to deliver exceptional digital experiences that delight your consumers, partners and customers. Whether you are contemplating a career in service management or are working in the sector, this book will help you understand current trends, job opportunities, frustrations and progression. It also features contributions from industry professionals to show what their day-to-day service management role looks like. Buy this book today to understand how to embark on a successful career in service management! Paperback formats are available for all IT Governance Publishing titles on request and there is no minimum order limit. Please contact us for further information: team@itgovernancepublishing.co.uk +44 (0)333 666 9000 What format is right for me? All of our titles are available in print, PDF, e-pub and Kindle formats so that you can select the most appropriate for your needs. To understand what format is best for you, check out our ebook FAQ. We also produce a number of titles as audiobooks. Please visit our audiobook FAQ for more information on how to download and listen to your book.