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The Heart of Hospitality
- Author
- Micah Solomon
- Narrator
- Kevin T. Collins
- Publisher
- Tantor Media, Inc
- Publish Date
- 30 July 2024
- Run Time
- 7 hours 10 minutes
- Format
- Audiobook
What to expect
As Ritz-Carlton Hotel Company President and COO Herve Humler says in his foreword to the book, "If you want to create and sustain a level of service so memorable that it becomes an unbeatable competitive advantage, you'll find the secrets here."
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Details
- Author
- Micah Solomon
- Narrator
- Kevin T. Collins
- Duration
- 7 hours 10 minutes
- Release Date
- 30 July 2024
- ISBN
- 9798855554649
- Format
- Audiobook
- Publisher
- Tantor Media, Inc
- Genre
- Hospitality, sports, leisure and tourism industries, Customer services, History of specific companies / corporate history
Synopsis
The Heart of Hospitality is the essential guide to creating exceptional customer service and hospitality for guests of all generations, including millennials, boomers, and more. Created by leading customer service expert and Forbes.com contributor Micah Solomon, it features top hospitality industry professionals including Herve Humler (Ritz-Carlton), Danny Meyer (Union Square Hospitality Group), Tom Colicchio (Top Chef, Craft), Isadore Sharp (Four Seasons), Patrick O'Connell (The Inn at Little Washington), and many more. The result is a hospitality management and customer service resource like no other-essential for businesses inside and outside the hospitality industry.As Ritz-Carlton Hotel Company President and COO Herve Humler says in his foreword to the book, "If you want to create and sustain a level of service so memorable that it becomes an unbeatable competitive advantage, you'll find the secrets here."
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