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Are Your Customers Being Served?
- Author
- Rowmark Ltd
- Narrator
- David Ryder
- Publisher
- Summersdale
- Publish Date
- 20 September 2007
- Run Time
- 1 hour 32 minutes
- Format
- Audiobook
What to expect
This audiobook looks at how you can win more business by retaining customers and gaining recommendations from them; how to satisfy your customers needs; how to develop an effective customer-service policy; how to use positive behaviour and attitude to win more business; how to build a better rapport with your customers; and how to handle anger, complaints, and difficult customers and turn them into satisfied customers.
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Details
- Author
- Rowmark Ltd
- Narrator
- David Ryder
- Duration
- 1 hour 32 minutes
- Release Date
- 20 September 2007
- ISBN
- 9781848390010
- Format
- Audiobook
- Publisher
- Summersdale
- Genre
- Advice on careers and achieving success, Business and Management
Synopsis
Many organisations chase the Holy Grail of obtaining new customers, spending time, money, and energy on winning them only to provide them with a service or product that, quite frankly, is inferior. What a waste! If we do not look after our customers then someone else will. In addition, those dissatisfied customers will tell others about their experience, and once an organisation gains a negative reputation, it is extremely difficult to change it. Having a good reputation for excellent service and products is one very successful way of building a competitive advantage.This audiobook looks at how you can win more business by retaining customers and gaining recommendations from them; how to satisfy your customers needs; how to develop an effective customer-service policy; how to use positive behaviour and attitude to win more business; how to build a better rapport with your customers; and how to handle anger, complaints, and difficult customers and turn them into satisfied customers.
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